Tourism Unit 5 : Dealing With Difficult Customers

This unit contains a vocabulary sheet plus 5 student activities below.

Basic Actitivies (computer graded)

Reading: Dealing With Difficult Customers

At some point in time in your career in a hotel you will have to deal with customers.

Multiple Choice
Pick the correct answer from a list.
Listening Comprehension
Listen to the word and type it in.
Spelling and Recognition
Type in the correct answer for each definition.

Deluxe Activities (teacher required)

Writing Activity
Pick a question and write about it.