Health and Safety
One of the most important aspects of working in a hotel is
knowing about correct health and safety procedures to reduce the
risk of accidents and if an accident happens how to perform basic
Most hotels have compulsory basic health and safety training for
all employees. During these training sessions, employees learn how
to use the items in the first aid kit by practicing treatment of
For example, if you are told that a chef in the kitchen has cut
his hand on a knife, you could apply a plaster to the cut to stop
bleeding. Or, if a guest burns themselves on the hot buffet, you
would apply a cream and then a bandage. These training sessions
help employees be better prepared for the risks which cannot be
Perhaps even more important than this is the act of
prevention, which can be achieved by training staff on what to do
to avoid risks. Imagine the situation of a housekeeper mopping the
floor. The floor will be wet for some time so it is important to
put up a sign warning against slips. This may seem obvious but
often it is not done. Another obvious, but often ignored practice
is keeping a list of phone numbers for doctors by reception. This
way, no time is wasted when a guest asks for a doctor. This could
be very important if the illness is contagious, as other guests
could be at risk.
Each area of the hotel can present different risks to the health
and safety of guests and staff, and as such it is a good idea for a
risk assessment to be carried out at least twice a year. This
assessment shows all potential risks and how they can be avoided or
at least minimized. These assessments cover all areas from
hygiene to fire prevention and are usually done by a designated
safety specialist who has had greater training, this person is
often a qualified first-aider who can perform more advanced
treatment such as CPR if someone is unconscious or not
Although fire prevention is covered in the risk assessment, it
is also checked more frequently as fire can be the biggest risk in
a hotel. All smoke detectors need to be tested every 2 weeks to
make sure that they are in good working order. Fire extinguishers
also need to be checked for signs of damage, and if used must be
replaced with new ones. Emergency exits have to be kept clear at
all times, which means making sure staff know how important this
is. It is also important to carry out a fire drill at regular
intervals, this can be difficult to arrange as guests will be
forced to leave the building and meet at a designated [assembly
point] which of course can cause inconvenience for them. Despite
this difficulty, it must still be done.
WE'RE SORRY, BUT YOUR FREE VIEWS HAVE RUN OUT!
Please register or log in to continue.
We are happy that you like our content. We really are.
However, in order to provide a good service we need to charge a small licensing fee.
We have worked hard to create a great English learning experience for both
teachers and students. Thank you for supporting us.
Not convinced? Read our reviews and testimonials.
Create an account