Unit 27: Vocabulary

Please study the 17 vocabulary below and press the 'Mark Complete' button.
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at the core of
central to
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At the core of the problem was a broken router.
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AXELOS
developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP.
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AXELOS is a joint venture by the UK government and a private company called Capita.
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bugging
to repeatedly ask for something in an annoying way
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The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket.
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comprise
made up of something
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Pages full of text and pictures comprise the bulk matter in most books.
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Continual Service Improvement
an ITIL method to improve an IT operations over time
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Continual Service Improvement is a part of the ITIL 7-step improvement process.
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framework
the supporting or basic structure of something
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a software framework helps developers solve commonly recurring problems such as authentication.
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ITIL
a set of detailed practices for helping IT practices work well with business expectation
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ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance.
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keep something afloat
hold something in minimal working condition
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The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank.
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keep the lights on
perform necessary daily tasks
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The CTO said that keeping the lights on during the holidays would require three full time IT staff members.
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keep track of all the moving parts
consistently take inventory
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The ERP software helped the managers keep track of all the moving parts of the company such as stock levels and employee turnover.
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ROI (return on investment)
something pays for itself in a short period of time
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The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed for developers and system administrators over-reliant on simplified GUI interfaces.
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Service Design
ITIL group responsible for creating new services and improving existing ones
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Service Design staff are often creatives experienced in human-centered design.
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Service Operation
ITIL group focusing on maintaining stability in IT systems
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The Service Operations process group takes responsibility for new or changed services from the Service Transition group.
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Service Portfolio
a complete list of the services managed by an IT department
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The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services.
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Service Strategy
ITIL group that plans and guides the overall IT service quality over the long-term
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The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions.
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Service Transition
ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users
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The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes.
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through the entire pipeline
from beginning to end
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CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.
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